Delivery costs are calculated automatically in your shopping cart based on the type of product and your delivery location.

Free Delivery

We offer free shipping on orders over $100 for most of our accessories and lightweight products in Canada.

Heavy and bulky objects

Some products in our premium range, such as rigs, racks, rubber pads, kettlebells, and dumbbells , are considered bulky or heavy. These items are subject to separate shipping rates that vary by region due to specific shipping costs.

Remote areas 

For deliveries to remote or hard-to-reach areas , additional charges may apply due to carrier surcharges.

Automatic calculation at checkout

All shipping costs are calculated automatically and displayed before payment . This allows you to see the exact cost based on your delivery address and the items in your cart.

If you have any questions, please feel free to contact us.

Discounts for bulk purchases

At MURPH, we value our customers, whether they are individuals or businesses. If you plan to purchase multiple items, you can benefit from attractive bulk discounts and financing solutions tailored to your large-scale projects.

Who can benefit from these discounts?

Our bulk purchase discounts are available for:

• Companies wishing to equip their employees or their facilities
• Sports clubs, gyms and fitness centers
• Sports teams and sports organizations
• Educational institutions (schools, universities, training centers)
• Individuals wishing to purchase multiple items for personal use or as gifts

How does it work?

1. Contact us : If you are interested in making a bulk purchase, please contact our sales team at info@murphfitness.ca or via our live chat. Provide details about the products you wish to purchase and the quantities.
2. Get your quote : We will provide you with a personalized quote based on your specific needs.
3. Finalize your order : Once you have accepted the quote, we will process your bulk order with priority.

Murph Fitness offers the option to pick up your orders at our warehouse in Alma. Click on the pickup option during checkout. You can then contact us to schedule a pickup appointment.

Order modification or cancellation

At MURPH, we understand that unforeseen circumstances can arise after an order is confirmed. If you need to modify or cancel your order, here's what you need to know:

How can I modify my order?

If you wish to make any changes to your order (such as changing the size, color, or model), it is important to contact us as soon as possible. Follow these steps:

1. Contact our customer service :
   Send an email to [email address] or use our live chat. Please include your order number and details of the changes you would like to make.
2. Fast processing : We will do our best to process your request quickly. Please note that if your order has already been shipped, we will be unable to make any changes.

How can I cancel my order?

If you have decided to cancel your order, follow these steps:

1. Notify us quickly : Contact our customer service as soon as possible.
2. Cancellation confirmation : We will confirm the cancellation and process the refund according to our policy.

• All our products come with a one-year warranty against manufacturing defects.
• This warranty covers defects in materials or workmanship, but excludes damage caused by misuse or normal wear and tear.
• If you discover a manufacturing defect, please contact us at [ info@murphfitness.ca ] for assistance with the claims process.

To choose the right size, we recommend consulting the size guide available directly on the product page.

Take your measurements (chest, waist, hips depending on the product) and compare them with the table provided.

If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.

If you are still unsure, our AI assistant can help you choose the right size based on your body shape and your preferred fit (fitted or looser).

Our clothes have a standard fit , but some styles are available in two cuts: regular fit and slim fit .

The type of cut is always clearly indicated in the product description .

• Regular fit : a more classic and comfortable fit
  
• Slim fit : a more fitted look
  

If you are between sizes or unsure about the cuts, we recommend choosing a larger size for greater comfort.

Always consult the size guide on the product page before ordering.

If the size is not suitable, the recommended procedure is as follows:

1. Submit a return request directly through your customer account on our website.
   
2. Place a new order with the correct size
   

This allows us to process your exchange more quickly and avoid inventory errors.

⚠️ Please note:

• The customer is responsible for return shipping costs.
  
• Shipping costs for the new item also apply
  
• If you wish to avoid paying shipping fees again, you can add items to your new order to reach the minimum required for free shipping.

Items can be returned within 30 days of receiving the order, provided they are new, unworn, unwashed and in their original condition .

Returns must be made via your customer account on our website.

Return shipping costs are the responsibility of the customer , unless otherwise stated or the defect is confirmed.

Once the return is received and inspected, the refund is issued to the original payment method .

Yes, we offer free delivery from a minimum purchase amount , clearly indicated at checkout.

⚠️ Some exceptions may apply for bulky or heavy products due to specific shipping costs. These exceptions are always clearly indicated on the product page or at checkout .

If your order does not meet the required threshold or if an exception applies, shipping costs will be calculated automatically before payment.

Yes. All MURPH products come with a one-year warranty against manufacturing defects.

More :

All our metal structures come with a lifetime guarantee*
Our weightlifting bars are guaranteed for life against bending
The warranty does not cover normal wear and tear, damage caused by misuse or improper use.

For any other more specific warranty, we invite you to contact our team directly so that we can guide you according to the product concerned.

We accept several secure payment methods, including:

• Credit cards : Visa, Mastercard, American Express
  
• PayPal
  
• Shop Pay
  
• Apple Pay
  
• Sezzle (payment in installments, if available)
  

Depending on the project or type of order, external financing may also be possible.

For more information on this subject, we invite you to contact our team .

All payments are processed securely and your information remains secure at all times.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number .

You can use this number to track your package at any time.

If you have created a customer account, tracking is also available directly in your order history .

If the status does not update or if you have any doubts, our AI assistant can help you check the situation.

If your parcel is delayed , we first invite you to check the carrier's tracking , as delivery times may vary.

If the package is marked as delivered but you haven't received it , we recommend:

• to wait 24 hours
  
• to check around your house
  
• to check with your neighbors or the carrier
  

If the situation is still not resolved after 48 hours , please contact our team so we can help you.

You can contact our customer service in several ways:

• via chat directly on our website
  
• using the contact form
  
• by email , using the contact details provided on our website
  
• by phone toll-free at 0833 42 MURPH
  

Our team will respond to you as soon as possible during our opening hours.

For faster processing, please have your order number ready.

The delivery charges displayed online are calculated automatically based on the information available at the time of ordering. For certain heavy and bulky items, as well as for remote or hard-to-reach areas in Canada, actual shipping costs may differ due to carrier surcharges.

In this case, the customer will be contacted before shipment to confirm delivery options or receive a full refund if they wish.