Prime Line

Frequently Asked Questions

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How much are the shipping costs?

Shipping costs will be estimated automatically in your shopping cart. For most accessories and light products, shipping within Canada for orders over 100$ is free.

Do you offer financing methods ?

At MURPH, we understand that training equipment can be a significant investment. To make your purchase easier, we are pleased to offer flexible financing options through Sezzle. This method allows you to manage your payments more easily and without stress.

What is Sezzle?

Sezzle is a payment platform that lets you split the total cost of your order into multiple interest-free payments. This means you can get the equipment you need now while spreading the payments over a set period. For example, if you buy equipment costing $200, you can pay in four installments of $50, making it easier to manage your budget.

How does Sezzle work?

  1. Add items to your cart : Browse our online store and select the equipment you wish to purchase. Add it to your cart as usual.
  2. Choose Sezzle at checkout : When you're ready to complete your purchase, select Sezzle as your payment option. You'll be redirected to their secure interface to set up your payment plan.
  3. Create your Sezzle account : If you don't already have an account, you can create one in minutes. Simply provide some basic information, such as your name, email address, and payment details.
  4. Confirm your payment plan : Once your account is set up, choose the plan that best suits your needs. Sezzle will show you a clear payment schedule, allowing you to know exactly when each payment is due.
  5. Enjoy your purchase : Once you have confirmed the payment, you will receive your equipment and can start using it immediately, with peace of mind regarding future payments.

Why choose Sezzle?

  • Financial flexibility : Sezzle allows you to acquire your items without having to pay the full amount upfront, which is particularly advantageous for large purchases.
  • No interest : As long as you make your payments on time, you won't incur any additional fees. This makes it a very attractive option compared to other forms of credit that can generate high interest rates.
  • Simple and quick process : The registration and payment process is designed to be quick and user-friendly, allowing you to focus on your training rather than administrative formalities.

Conditions to keep in mind

It's important to note that Sezzle may have credit limits and that payments must be made on time to avoid penalties. Be sure to read Sezzle's terms and conditions to fully understand your commitments.

If you have any further questions about using Sezzle or our financing options, please don't hesitate to contact us. We're here to support you throughout your purchase journey and help you achieve your training goals!

Do you offer discounts for bulk purchases ?

Discounts for Bulk Purchases

At MURPH, we value our customers, whether they are individuals or businesses. If you plan to purchase multiple items, you can benefit from attractive bulk purchase discounts.

Who can benefit from these discounts?

Our bulk purchase discounts are available for:

  • Companies wishing to equip their employees or facilities.
  • Sports clubs, gyms and fitness centers.
  • Individuals wishing to purchase multiple items for their personal use or as gifts.

How does it work?

  1. Contact us : If you wish to make a bulk purchase, please contact our sales team at info@murphfitness.ca ou via our live chat. Provide details about the products you wish to purchase and the quantities.
  2. Get your quote : We will send you a personalized quote including applicable discounts.
  3. Finalize your order : Once you have accepted the quote, we will guide you through the ordering process.

Why buy in bulk?

  • Savings : Take advantage of reduced rates and maximize your budget.
  • Quality equipment : Access our full range of premium training equipment.
  • Personalized service : Receive special attention from our team to meet your specific needs.

Don't hesitate to contact us for more information about our bulk purchase discounts. We're here to help you make the best choice for your training equipment!

How long does shipping take?

In general, you will receive your order within 2 to 5 days, depending on the date of your payment. Some items may take longer to ship. Please check the information on delivery times (pre-orders) on your product page.

Can I pick up my order?

Murph Fitness offers the possibility of picking up your orders at our Alma warehouse. Click on the pick-up option during checkout. You can then contact us to make an appointment for pickup.

Can I change or cancel my order?

Order Modification or Cancellation

At MURPH, we understand that the unexpected can happen after an order has been confirmed. If you need to change or cancel your order, here's what you need to know:

How do I change my order?

If you wish to make any changes to your order (such as changing the size, color or model), it's important to contact us as soon as possible. Here are the steps to follow:

  1. Contact our customer service department: Send an e-mail to [e-mail address] or use our live chat. Please include your order number and details of the desired changes.
  2. Fast processing: We will do our best to process your request quickly. Please note that if your order has already been shipped, we will not be able to make any changes.

How do I cancel my order?

If you have decided to cancel your order, here are the steps to follow:

  1. Inform us quickly: Contact our customer service department as soon as possible. The sooner you act, the more likely it is that we will be able to cancel your order before it ships.
  2. Confirmation of cancellation: Once we've received your cancellation request, we'll send you a confirmation by e-mail.

Please note

  • If your order has already been shipped, you will need to follow our returns policy to return unwanted items.
  • For bulk or customized orders, the conditions for modification or cancellation may differ. Please contact us for details.

We're here to help you every step of the way. If you have any further questions regarding the modification or cancellation of your order, please do not hesitate to contact us. Thank you for choosing MURPH for your training equipment!

What warranty do you offer on your products, and how does it work?

  • All our products are covered by a 1-year warranty against manufacturing defects.
  • This warranty includes defects in materials or workmanship, but excludes damage caused by misuse or normal wear and tear.
  • If you discover a manufacturing defect, please contact us at[info@murphfitness.ca] for assistance with the claims process.

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