Return policy
At Murph Fitness, your satisfaction is our priority. Here's everything you need to know to make a return.
Return conditions
Any merchandise can be returned provided that it is:
- Not worn and not used
- Unwashed
- In its original packaging (if applicable)
- Or defective
Items damaged by misuse or not complying with these conditions will not be accepted.
Return period
Returns are accepted within 30 days of receiving your order . After this period, we will unfortunately be unable to process your request.
Return shipping costs
The customer is responsible for the return shipping costs:
- Standard items: between $8 and $15
- Bulky or heavy items: additional charges apply depending on weight and dimensions
- Defective product: return shipping costs are covered by Murph Fitness
How to initiate a return?
You can submit your return request in one of the following ways:
- Via your online account (recommended method): log in to your account on our website and initiate your return directly from your order history.
- By email : contact our customer service team.
- Via Messenger : Join us through our Facebook page.
- By phone : call us to coordinate your return with a member of our team.
Once your request is approved, we will send you the return label by email . Simply print it and affix it to your package.
Return address
Send your package to our warehouse:
Murph Fitness
Alma, Quebec, Canada
The full address will be provided to you upon confirmation of your return request.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved or rejected. If approved, the refund will be issued as soon as possible to your original payment method.
Need help?
Our team is available to assist you at every step. Feel free to contact us by email, Messenger, or phone.
